Contact information
CONTACT INFORMATION
Last updated: July 25, 2026
This website and online store are operated by:
BBK Energy Solutions LLC
Doing business as BBK Home Candle Co.
Customer Service
For questions about products, orders, payments, shipping, deliveries, returns, refunds, damaged items, or general customer service, contact us at:
Email: info@bbkhomecandle.com
Website: bbkhomecandle.com
Business and Mailing Address
BBK Energy Solutions LLC
BBK Home Candle Co.
9990 Coconut Road, Suite 3502
Estero, Florida 34135
United States
This address is provided for official business correspondence and is not a retail storefront or customer-service location.
Do not send returns to this address without prior written authorization. Approved returns must follow the instructions and return address provided by our customer-service team.
Customer-Service Hours
Customer-service requests are reviewed during regular business days:
Monday through Friday
Excluding federal holidays and Company closure dates.
We generally aim to respond within one to two (1–2) business days. Response times may be longer during holidays, promotional periods, product launches, severe weather, or periods of unusually high request volume.
Order-Related Requests
When contacting us about an order, please include:
- Full name.
- Order number.
- Email address used for the purchase.
- Brief description of the request.
- Photographs when reporting damage, breakage, melting, leakage, an incorrect item, or another product-related issue.
For privacy and security reasons, we may request reasonable information to verify the identity of the purchaser or the details of the transaction.
Returns and Damaged Products
Returns must be authorized before any product is shipped back.
For damaged, defective, incorrect, or heat-affected products, follow the deadlines and documentation requirements stated in our:
- Return and Refund Policy.
- Shipping Policy.
Sending an email does not automatically approve a return, replacement, cancellation, refund, or claim.
Privacy Requests
Requests concerning access, correction, deletion, privacy choices, or other personal-information rights should be sent to:
Use the subject line:
Privacy Request
Please do not send sensitive financial information, complete payment-card numbers, passwords, or account credentials by email.
Intellectual Property and Fraud Reports
Questions concerning authorized use of our branding, photographs, labels, product descriptions, or other intellectual property may be sent to:
Suspected fraudulent websites, advertisements, social-media accounts, counterfeit products, phishing messages, or unauthorized sellers using our identity may also be reported to this address.
Official Communications
Official communications from BBK Home Candle Co. may be sent through:
- Email addresses ending in @bbkhomecandle.com.
- Shopify-generated order and shipping notifications.
- Authorized customer-service or messaging systems.
- Official social-media accounts identified through our website.
We will not request your complete payment-card number, security code, account password, or banking password through ordinary email.
No Walk-In Service
Our listed business address is not open for:
- Walk-in purchases.
- Product pickups.
- Unscheduled visits.
- In-person returns.
- Customer-service appointments.
Any local pickup, event sale, or in-person service must be expressly offered and confirmed separately in writing.
Emergency and Safety Matters
Email is not monitored continuously and should not be used for emergencies.
If a candle, heated wax product, or warming device presents an immediate fire or personal-safety risk:
- Stop using the product when it is safe to do so.
- Move away from the affected area.
- Contact emergency services when necessary.
- Preserve the product and packaging after the immediate danger has passed.
- Contact us afterward with the order information and supporting photographs.
Contact Summary
Legal entity: BBK Energy Solutions LLC
Brand: BBK Home Candle Co.
Email: info@bbkhomecandle.com
Website: bbkhomecandle.com
Address: 9990 Coconut Road, Suite 3502, Estero, Florida 34135, United States