Shipping policy

SHIPPING POLICY

Last updated: July 25, 2026

BBK Home Candle Co. is a brand owned and operated by BBK Energy Solutions LLC.

This Shipping Policy applies to qualifying orders placed directly through bbkhomecandle.com. Orders placed through third-party marketplaces, retailers, social-commerce platforms, or events may be subject to the shipping policies of the original place of purchase.

By submitting an order, you agree to this Shipping Policy, our Terms of Service, and our Return and Refund Policy.

1. Order Processing

Orders are generally processed within one to three (1–3) business days after payment authorization and order verification.

Business days are Monday through Friday, excluding federal holidays and days when our operations or shipping carriers are closed.

Processing time is separate from carrier transit time.

An order may require additional processing time because of:

High order volume.
Product availability.
Customization or special packaging.
Payment or fraud review.
Address verification.
Weather conditions.
Extreme heat.
Carrier interruptions.
Holidays or promotional periods.
Circumstances outside our reasonable control.

Submitting an order does not guarantee same-day or next-day shipment.

2. Order Verification

We may hold an order while verifying:

Billing information.
Shipping information.
Payment authorization.
Customer identity.
Unusual purchasing activity.
Suspected fraud or unauthorized use.
Shipping restrictions.

We may contact the customer for additional information. Failure to provide requested verification may result in delayed fulfillment or cancellation of the order.

3. Shipping Destinations

Available shipping destinations are determined by the shipping zones enabled at checkout.

We currently prioritize shipping within the United States and may limit delivery to:

The 48 contiguous states.
Alaska and Hawaii.
U.S. territories.
Military addresses.
Other destinations specifically enabled at checkout.

Availability, rates, carriers, and delivery times may vary by destination.

The ability to enter an address or view a product does not guarantee that delivery is available to that destination. An order may be canceled and refunded if it cannot be lawfully or reasonably shipped.

4. Shipping Carriers

Orders may be shipped using:

UPS.
USPS.
Another authorized carrier or delivery provider.

The carrier displayed at checkout or in the shipping confirmation may change when reasonably necessary to complete delivery.

We may select the carrier and service level based on:

Destination.
Package weight and dimensions.
Product characteristics.
Weather conditions.
Carrier availability.
Delivery reliability.
Shipping cost.
Operational requirements.

5. Shipping Rates

Shipping charges are calculated or displayed during checkout before payment is completed.

Rates may be based on:

Delivery destination.
Order value.
Package weight.
Package dimensions.
Number and type of products.
Selected delivery speed.
Carrier-calculated rates.
Promotional shipping rules.

Shopify supports flat rates, carrier-calculated rates, and free-shipping thresholds based on order value or other conditions. The rate shown and accepted at checkout governs the applicable order.

Shipping charges may change before an order is submitted. Once an order has been completed, a promotional shipping rate generally cannot be applied retroactively.

6. Free-Shipping Offers

Free shipping may be offered for qualifying:

Order values.
Products.
Destinations.
Promotional periods.
Discount codes.
Customer programs.

Unless expressly stated otherwise:

Taxes do not count toward a minimum purchase requirement.
Gift cards may not count toward the minimum.
The qualifying subtotal is calculated after discounts.
Free shipping applies only to the designated standard service.
Expedited delivery remains subject to an additional charge.
Certain destinations or products may be excluded.
Free-shipping offers cannot be redeemed for cash.
The offer must be valid when the order is submitted.

If a return reduces an order below the required free-shipping threshold, we reserve the right, where permitted by law and disclosed in the applicable return terms, to deduct the original shipping cost from the refund.

7. Estimated Delivery Times

Delivery estimates presented during checkout, in order confirmations, or through tracking information are estimates and are not guaranteed unless expressly identified as a guaranteed service.

Estimated delivery time begins after the carrier accepts the package, not when the order is submitted.

Carrier transit times may be affected by:

Weather.
Natural disasters.
High shipping volume.
Holidays.
Labor disruptions.
Transportation interruptions.
Address problems.
Security inspections.
Customs processing.
Regional emergencies.
Carrier operational delays.

BBK Home Candle Co. does not control carrier transportation networks and cannot guarantee a delivery date provided by a third-party carrier.

8. Shipment Notification and Tracking

When available, a shipping confirmation containing tracking information will be sent to the email address or telephone number associated with the order.

Tracking information may take up to approximately 24–48 hours to show movement after the shipping label is created.

The creation of a shipping label does not necessarily mean the carrier has already received or scanned the package.

Customers are responsible for:

Monitoring tracking information.
Reviewing carrier updates.
Retrieving delivered packages promptly.
Contacting us promptly when a material delivery problem occurs.

9. Shipping Delays Before Dispatch

We make reasonable efforts to ship orders within the timeframe stated on the website or communicated to the customer.

Federal rules require online sellers to have a reasonable basis for the advertised shipping timeframe. When a seller cannot ship within the promised period—or within 30 days when no period was stated—the seller generally must obtain the customer’s consent to the delay or issue a refund for the unshipped merchandise.

When a material delay occurs before shipment, we may:

Provide a revised estimated shipping date.
Request consent to continue waiting.
Offer cancellation of the affected unshipped items.
Issue an applicable refund.
Provide another remedy required by law.

10. Heat-Sensitive Products

Candles and other wax products are sensitive to heat.

During periods of extreme temperature, we may:

Delay dispatch.
Avoid shipping immediately before weekends or holidays.
Select a faster shipping service.
Modify packaging.
Temporarily restrict service to certain destinations.
Contact the customer regarding the shipment.
Cancel and refund an order when safe delivery is not reasonably possible.

A shipping delay made to reduce the risk of heat damage does not constitute abandonment of the order. Customers will receive any notices or cancellation rights required by applicable law.

11. Customer Responsibility After Delivery

Customers should retrieve delivered packages as soon as possible.

Do not leave candles or wax products:

In direct sunlight.
Inside a vehicle.
On an outdoor porch for an extended period.
Near windows or heating equipment.
In mailrooms or package lockers exposed to excessive heat.
In any location where temperatures may cause wax to soften or melt.

After confirmed delivery, the customer is responsible for reasonably protecting the package from:

Heat.
Rain.
Theft.
Animals.
Mishandling.
Extended outdoor exposure.
Improper storage.

We are not responsible for deterioration or damage caused after delivery by unreasonable delay in retrieval or improper storage, except where applicable law provides otherwise.

12. Accurate Shipping Information

Customers must provide a complete and accurate shipping address.

This includes, when applicable:

Recipient’s full name.
Street number and street name.
Apartment, suite, building, or unit number.
City.
State.
ZIP Code.
Telephone number.
Access instructions that the carrier can reasonably use.

BBK Home Candle Co. is not responsible for delay, loss, misdelivery, return, or additional expense resulting from incorrect or incomplete information supplied by the customer, except where otherwise required by law.

13. Address Changes

Address-change requests must be submitted immediately to:

info@bbkhomecandle.com

We cannot guarantee that an address can be changed after:

Processing begins.
A shipping label is created.
The package enters fulfillment.
The package is transferred to the carrier.

We will not redirect a package to a substantially different address when doing so creates a fraud, payment-verification, or security concern.

The customer may be responsible for carrier address-correction, interception, redirection, or reshipment fees.

14. Undeliverable or Returned Packages

A package may be returned to us because of:

An incorrect address.
An incomplete address.
Refusal of delivery.
Failure to retrieve the package.
Carrier access problems.
Repeated unsuccessful delivery attempts.
Invalid recipient information.
Shipping restrictions.

When a package is returned, we will inspect the products and contact the customer when appropriate.

Depending on the circumstances, the customer may be responsible for:

Original shipping charges.
Return shipping charges.
Address-correction fees.
Carrier fees.
Reshipment costs.
Damage resulting from repeated transit or improper address information.

Original and return shipping charges may be deducted from an approved refund when the delivery problem was not caused by BBK Home Candle Co., subject to applicable law.

15. Refused Deliveries

Refusing a delivery does not automatically create an approved cancellation, return, or full refund.

Packages refused without prior authorization will be handled as returned or undeliverable shipments under this Shipping Policy and the Return and Refund Policy.

Any refund will be evaluated after the package is received and inspected. Applicable shipping and carrier costs may be deducted.

16. Delivered but Not Located

When tracking shows that a package was delivered but the customer cannot locate it, the customer should promptly:

Verify the shipping address.
Check all entrances and delivery locations.
Check mailrooms, parcel lockers, reception areas, garages, and side doors.
Ask household members, neighbors, front-desk personnel, or property management.
Review any carrier photograph or delivery notice.
Contact the carrier when appropriate.

If the package remains missing, contact info@bbkhomecandle.com with the order number and tracking information.

We will review the available evidence and may assist with a carrier investigation. A replacement or refund is not automatic and will depend on:

Tracking records.
Delivery confirmation.
Carrier findings.
Address accuracy.
Available evidence.
Previous claim activity.
Applicable law.

UPS advises customers to check possible delivery locations and people who may have retrieved the package before initiating a claim.

17. Lost Packages

A package may be considered potentially lost when it:

Has not arrived after the estimated delivery period.
Has experienced an extended period without tracking movement.
Is identified as lost by the carrier.
Cannot be located through reasonable investigation.

Depending on the carrier and circumstances, we may:

Open a carrier investigation.
Request customer cooperation.
Require confirmation of the delivery address.
Request a written statement or other documentation.
Issue a replacement.
Issue store credit.
Issue a refund.
Wait for completion of the carrier investigation before determining the remedy.

UPS currently states that claims for lost or damaged packages should generally be started within 60 days of the scheduled delivery, although customers should contact us much sooner so evidence and carrier options are preserved.

18. Damaged Packages

Inspect the package and products promptly after delivery.

Claims involving broken glass, leakage, severe melting, missing products, incorrect products, or material shipping damage should be submitted within forty-eight (48) hours after confirmed delivery.

Send the claim to:

info@bbkhomecandle.com

Include:

Full name.
Order number.
Description of the damage.
Photographs of each affected product.
Photographs of the shipping box.
Photographs of the internal packaging.
Photograph of the shipping label.
Photograph showing all products received.

Do not discard:

The damaged product.
The shipping container.
Internal packaging.
Labels.
Other shipment contents.

These materials may be required for carrier inspection or claim review. UPS states that supporting documentation and photographs may be required and that a physical inspection may sometimes be necessary.

Failure to preserve the packaging or provide reasonable documentation may limit our ability to complete a carrier claim.

19. Remedies for Shipping Damage or Error

When we confirm that BBK Home Candle Co. or the carrier is responsible, we may provide an appropriate remedy, including:

Replacement of the affected product.
Replacement of the entire order.
Store credit.
Partial refund.
Full refund.
Prepaid return shipping when return is required.

The remedy will depend on:

Nature and extent of damage.
Product availability.
Carrier findings.
Supporting evidence.
Customer preference when reasonably available.
Applicable law.

Claims are reviewed individually. Submission of a claim does not automatically guarantee a refund or replacement.

20. Stolen Packages

Once a package is confirmed as delivered to the correct address, reported theft may require:

A carrier investigation.
A statement from the customer.
Documentation from the property manager.
A police report in appropriate circumstances.
Other reasonable evidence.

We will review the circumstances and may assist with available carrier or payment-protection procedures.

BBK Home Candle Co. is not automatically responsible for packages stolen after proper delivery. Any replacement, refund, or store credit will be determined based on the evidence, applicable law, carrier findings, and the circumstances of the order.

21. Signature Requirements

We may require a signature for:

High-value orders.
Large orders.
Replacement shipments.
Orders associated with previous delivery claims.
Locations with elevated delivery risk.
Orders requiring additional verification.

A customer may not always be able to waive a signature requirement after shipment.

Failure to complete a required signature delivery may result in carrier return and applicable reshipment costs.

22. Multiple Shipments

An order may be divided into multiple packages.

When this occurs:

Separate tracking numbers may be issued.
Packages may arrive on different dates.
Shipping notifications may be sent separately.
The complete order should not be considered missing until all tracking records have been reviewed.

Additional shipping charges will not be imposed solely because we divide an order into multiple shipments, unless the customer requested a special arrangement and agreed to the charge.

23. Preorders and Backorders

Products identified as preorders or backorders may have longer processing and shipping periods.

The estimated availability date:

Is an estimate.
May change because of production, supplier, transportation, customs, or quality-control delays.
Does not guarantee delivery by a particular date unless expressly stated.

When a material delay affects a prepaid order, we will provide the notices and cancellation or refund options required by applicable law.

24. International Shipping

International shipping is available only when the destination appears as an eligible shipping option during checkout.

International customers may be responsible for:

Import duties.
Customs charges.
Brokerage fees.
Value-added taxes.
Local taxes.
Government assessments.
Carrier collection fees.

Unless checkout expressly states that these charges are included, they are not included in the product price or shipping charge.

International delivery may be delayed by customs, inspections, documentation requirements, or local carrier operations.

The customer is responsible for confirming that the ordered products may legally be imported into the destination country.

Shopify recommends identifying whether duties and import taxes are collected at checkout and ensuring that shipping and return policies reflect the selected fulfillment arrangement.

25. International Refusal or Customs Nonpayment

If an international package is refused, abandoned, returned, or destroyed because the customer:

Refuses to pay duties or taxes.
Fails to provide required customs information.
Refuses delivery.
Orders a product prohibited at the destination.
Provides incorrect recipient information.

Any refund will be evaluated after considering:

Product recovery.
Product condition.
Original shipping costs.
Return shipping costs.
Duties and customs expenses.
Carrier and brokerage fees.
Disposal or abandonment costs.

Shipping, customs, duties, taxes, and recovery costs may be nonrefundable where permitted by law.

26. Military and Restricted Addresses

Shipping to APO, FPO, DPO, P.O. Box, remote, or restricted addresses may:

Require a particular carrier.
Have limited tracking.
Take additional time.
Exclude expedited services.
Be unavailable for certain products.

Only the options displayed during checkout are available for the applicable address.

27. Shipping Insurance and Carrier Claims

We may purchase carrier insurance or declared-value coverage for certain shipments.

Any insurance arrangement is between BBK Home Candle Co. and the applicable carrier or provider unless expressly stated otherwise.

The existence of shipping insurance does not:

Guarantee automatic customer reimbursement.
Eliminate the need for evidence.
Require payment before investigation.
Expand the customer’s rights beyond applicable law or our published policies.

Customers must reasonably cooperate with carrier or insurer documentation requests.

28. Fraud Prevention and Shipping Restrictions

We may refuse, hold, redirect, or cancel an order when we reasonably suspect:

Payment fraud.
Identity theft.
Address manipulation.
Package-forwarding abuse.
Unauthorized resale.
Repeated false delivery claims.
Return or chargeback abuse.
Use of stolen payment information.
Violation of shipping restrictions.

We may require shipment only to the verified billing address or another address approved through reasonable verification.

29. Force Majeure and Carrier Interruptions

We are not responsible for delays or failure to ship caused by events beyond our reasonable control, including:

Hurricanes.
Tropical storms.
Flooding.
Fire.
Natural disasters.
Epidemics.
Government actions.
Labor disputes.
Carrier shutdowns.
Transportation interruptions.
Customs delays.
Power or internet outages.
Cyberattacks.
Supplier failures.
Material shortages.
Civil emergencies.

This section does not eliminate any cancellation, notice, or refund rights required by applicable law.

30. Changes to This Shipping Policy

We may update this Shipping Policy to reflect:

Changes in carriers.
New shipping zones.
Changes in rates.
New fulfillment methods.
Seasonal heat restrictions.
Legal or regulatory requirements.
Operational changes.
New sales channels.

The policy in effect when an order is submitted generally governs that order, subject to applicable law.

The revised policy will be published with an updated “Last updated” date.

31. Contact Us

Questions regarding shipping, tracking, delivery, damaged packages, or missing orders should be sent to:

BBK Home Candle Co.
A brand owned and operated by BBK Energy Solutions LLC
9990 Coconut Road, Suite 3502
Estero, Florida 34135
United States

Email: info@bbkhomecandle.com
Website: bbkhomecandle.com