RETURN AND REFUND POLICY

Last updated: [MONTH DAY, YEAR]

BBK Home Candle Co. is operated by BBK Energy Solutions LLC. We want you to be satisfied with your purchase. Please review this Return and Refund Policy before placing your order.

14-Day Return Period

You may request a return within fourteen (14) calendar days after the carrier confirms delivery of your order.

To qualify for a return, the product must:

• Be unused, unlit, unburned, and unaltered.
• Be in its original condition.
• Include its original container, lid, labels, accessories, and packaging.
• Show no evidence of melting, warming, fragrance testing, wax removal, damage, or improper storage.
• Be accompanied by valid proof of purchase from BBK Home Candle Co.

Products that do not meet these requirements may be refused and returned to the customer at the customer’s expense.

Return Authorization Required

Do not send any product back without first obtaining return authorization from us.

To request a return, contact us at:

Email: [CUSTOMER SERVICE EMAIL]

Please include:

• Your full name.
• Order number.
• Product being returned.
• Reason for the return.
• Photographs when the product is damaged, defective, incorrect, or otherwise affected.

If the return is approved, we will provide instructions and the authorized return address. Products sent without prior authorization may not be accepted or refunded.

Nonreturnable Products

The following products are not eligible for return or refund:

• Candles that have been lit, burned, warmed, melted, or used.
• Wickless candles that have been placed under a candle-warming lamp or other heat source.
• Products showing wax removal, fragrance testing, scratches, stains, odors, damage, or signs of handling beyond reasonable inspection.
• Custom-made, personalized, engraved, clearance, final-sale, promotional, or discontinued products when identified as nonreturnable at the time of purchase.
• Gift cards.
• Products purchased from an unauthorized third-party seller.
• Products returned after the applicable return period.
• Products damaged through misuse, improper storage, failure to follow safety instructions, or use contrary to their intended purpose.

Fragrance Preferences

Fragrance perception is subjective. A customer’s personal dislike of a fragrance, fragrance intensity, or scent profile does not constitute a defect.

An unused and otherwise eligible candle may still be returned within the 14-day return period. The customer will be responsible for the return shipping cost.

Natural Product Variations

Our candles may be hand-poured and may contain natural variations in wax appearance, color, texture, finish, fragrance distribution, label placement, or minor cosmetic details.

Characteristics commonly associated with soy wax, including frosting, slight discoloration, surface variations, wet spots, or minor changes caused by temperature, are not necessarily product defects and do not affect the candle’s intended performance.

Damaged, Defective, or Incorrect Products

Please inspect your order promptly after delivery.

Claims involving an incorrect, damaged, broken, leaking, melted, or materially defective product should be submitted within forty-eight (48) hours after confirmed delivery.

Please provide:

• Your order number.
• A clear description of the problem.
• Photographs of the product.
• Photographs of the interior and exterior packaging.
• A photograph of the shipping label.

Do not discard the product, packaging, or shipping materials until the claim has been reviewed.

When we confirm that BBK Home Candle Co. or the carrier is responsible, we may, at our discretion and as permitted by law:

• Replace the affected product.
• Issue store credit.
• Issue a partial refund.
• Issue a full refund.
• Provide a prepaid return label when return of the product is required.

Submitting a claim does not automatically guarantee a refund or replacement. Claims are evaluated based on the available information and supporting evidence.

Damage Caused by Heat or Delivery Conditions

Wax products may soften or melt when exposed to high temperatures.

Customers should retrieve delivered packages promptly and avoid leaving them outdoors, inside vehicles, near windows, or in other hot environments.

We will review heat-related shipping claims individually. We are not responsible for damage occurring after confirmed delivery because a package was left unattended, exposed to heat, improperly stored, redirected, or retrieved late.

This provision does not limit any rights the customer may have under applicable law.

Return Shipping Costs

When a return is based on preference, accidental purchase, fragrance selection, or another reason not caused by BBK Home Candle Co., the customer is responsible for all return shipping costs.

Return shipping costs are nonrefundable.

When we confirm that an incorrect, damaged, or defective product was sent, we will determine whether a prepaid return label, replacement, refund, or another appropriate remedy will be provided.

We recommend using a trackable shipping method. BBK Home Candle Co. is not responsible for returns that are lost, misdirected, damaged, or not received.

Original Shipping Charges

Original shipping charges, expedited shipping charges, delivery fees, and other service-related charges are nonrefundable unless:

• The return resulted from an error by BBK Home Candle Co.
• The entire order was materially defective or damaged.
• A refund is otherwise required by applicable law.

Refund Inspection and Approval

Returned products will be inspected after receipt.

We will notify you whether the refund has been approved or denied. Approval depends on the product meeting this policy’s eligibility requirements.

BBK Home Candle Co. reserves the right to reduce or deny a refund when a product:

• Has been used, burned, warmed, melted, altered, or damaged.
• Is missing components or original packaging.
• Shows signs of improper handling or storage.
• Was returned without authorization.
• Does not match the product associated with the return request.
• Was returned outside the authorized period.
• Was obtained through suspected fraud, abuse, or policy manipulation.

Nothing in this policy limits rights that cannot lawfully be waived.

Refund Method and Timing

Approved refunds will generally be issued to the original payment method.

After we issue a refund, the time required for the funds to appear depends on the customer’s bank, card issuer, payment provider, and payment method.

Shipping charges and other nonrefundable amounts will be deducted where applicable.

We do not guarantee that a bank or payment provider will post the refund immediately.

Exchanges

We do not guarantee direct exchanges.

When an exchange is approved, availability depends on current inventory. We may instead issue a refund or store credit and require the customer to place a new order.

Any price difference, shipping charge, or applicable tax associated with a replacement order may be the customer’s responsibility unless the exchange resulted from our error.

Order Cancellations

Cancellation requests must be submitted as soon as possible.

An order may be canceled only if it has not entered processing, production, packing, fulfillment, or shipment.

Once processing or fulfillment has begun, cancellation is not guaranteed. After shipment, the customer must follow the applicable return procedure.

BBK Home Candle Co. may cancel an order because of:

• Inventory unavailability.
• Pricing or listing errors.
• Payment authorization problems.
• Suspected fraud or unauthorized activity.
• Shipping restrictions.
• Safety or legal concerns.
• Circumstances preventing lawful or reasonable fulfillment.

If we cancel an order before fulfillment, the amount collected for the canceled item or order will be refunded.

Federal rules generally require Internet sellers to have a reasonable basis for the advertised shipping timeframe; when shipment cannot occur as promised, the seller generally must obtain the customer’s consent to the delay or issue a refund for the unshipped merchandise.

Refused, Undeliverable, or Unclaimed Packages

If an order is returned because it was refused, unclaimed, undeliverable, or addressed incorrectly based on information supplied by the customer, any approved refund may be reduced by:

• Original shipping costs.
• Return shipping charges.
• Carrier fees.
• Address-correction fees.
• Other direct costs incurred in recovering the package.

Any remaining eligible amount will be evaluated after the returned products are received and inspected.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address before submitting an order.

Contact us immediately if an address correction is needed. We cannot guarantee that an address can be changed after an order enters processing.

BBK Home Candle Co. is not responsible for loss, delay, misdelivery, or additional costs caused by incomplete or inaccurate information supplied by the customer, except where otherwise required by law.

Missing Packages

A carrier status showing “delivered” does not automatically establish that the package was personally received by the customer.

Customers should first:

• Verify the shipping address.
• Check all entrances and delivery locations.
• Ask household members, neighbors, reception personnel, or property management.
• Contact the carrier when appropriate.

Notify us promptly if the package still cannot be located. We will review the order and available tracking information. Replacement or refund is not automatic and will depend on the circumstances, carrier findings, available evidence, and applicable law.

Purchases Made Through Other Platforms

Products purchased through TikTok Shop, Amazon, Walmart Marketplace, a physical retailer, an event, or another third-party platform may be subject to that seller’s or platform’s return procedures.

Returns should generally be initiated through the original place of purchase.

This website policy applies primarily to qualifying purchases made directly through the official BBK Home Candle Co. online store unless expressly stated otherwise.

Return Abuse and Fraud

We reserve the right to reject transactions, limit returns, deny refunds, cancel orders, suspend accounts, or request additional verification when we reasonably suspect:

• Fraud.
• False claims.
• Return substitution.
• Repeated policy abuse.
• Chargeback misuse.
• Use of altered or false receipts.
• Unauthorized resale.
• Other deceptive or unlawful activity.

These rights will be exercised consistently with applicable law.

Contact Us

Questions or requests concerning returns, refunds, cancellations, damaged products, or incorrect orders should be sent to:

BBK Home Candle Co.
Operated by BBK Energy Solutions LLC
Email: info@bbkhomecandle.com
Mailing address: 9990 Coconut Road, Estero, FL 34135
Website: bbkhomecandle.com