PRIVACY POLICY

Last updated: July 25, 2026

BBK Home Candle Co. is a brand owned and operated by BBK Energy Solutions LLC (“BBK Home Candle Co.,” “BBK Energy Solutions,” “we,” “us,” or “our”).

This Privacy Policy describes how we collect, use, disclose, retain, and protect personal information when you visit bbkhomecandle.com, use our online store, communicate with us, purchase our products, interact with our advertisements, or otherwise use our services collectively referred to as the “Services.”

By using the Services, you acknowledge the practices described in this Privacy Policy. This Privacy Policy does not replace any rights available to you under applicable law.

1. Personal Information We Collect

The personal information we collect depends on how you interact with us.

Information You Provide Directly

We may collect information you provide when you:

• Place or attempt to place an order.
• Create or manage a customer account.
• Subscribe to marketing communications.
• Contact customer service.
• Request a return, refund, replacement, or privacy action.
• Participate in a promotion, survey, loyalty program, giveaway, or event.
• Submit a product review or other content.

This information may include:

• Name.
• Billing and shipping address.
• Email address.
• Telephone number.
• Account credentials.
• Order details and purchase history.
• Product preferences.
• Communications and customer-service records.
• Return, refund, replacement, and claim information.
• Photographs or documents voluntarily submitted in connection with a claim.
• Marketing preferences.
• Any other information you choose to provide.

Payment Information

Payments are processed through Shopify and authorized payment-service providers.

Depending on the payment method, payment information may include:

• Payment-card information.
• Billing address.
• Payment authorization information.
• Transaction identifiers.
• Payment status.
• Fraud-prevention information.

We generally do not receive or store complete payment-card numbers. Payment information is handled by Shopify, financial institutions, and payment processors according to their own terms and privacy practices.

Information Collected Automatically

When you visit or use the Services, we and our service providers may automatically collect information such as:

• Internet Protocol address.
• Browser type.
• Device type and operating system.
• Device identifiers.
• Cookie identifiers.
• Pages viewed.
• Links selected.
• Search activity.
• Referring website.
• Date and time of access.
• Approximate location derived from an IP address.
• Shopping-cart activity.
• Checkout activity.
• Interactions with emails and advertisements.
• Information concerning how you use and navigate the Services.

Information Obtained From Other Sources

We may receive personal information from:

• Shopify.
• Payment processors.
• Shipping carriers and fulfillment providers.
• Fraud-prevention and security providers.
• Marketing and advertising platforms.
• Analytics providers.
• Social-media platforms.
• Marketplaces through which our products are sold.
• Business partners, vendors, and service providers.
• Publicly available sources when permitted by law.

The information received may include order data, delivery status, advertising interactions, fraud indicators, customer-support information, and other information needed to operate the Services.

2. How We Use Personal Information

We may use personal information to:

• Provide, operate, and improve the Services.
• Process payments and complete transactions.
• Confirm, prepare, package, ship, and deliver orders.
• Provide order, shipping, and account notifications.
• Maintain customer accounts.
• Respond to questions and customer-service requests.
• Process returns, refunds, replacements, cancellations, and claims.
• Prevent fraud, abuse, unauthorized transactions, and security incidents.
• Verify identity or transaction information when reasonably necessary.
• Maintain business, tax, accounting, and transaction records.
• Provide personalized shopping experiences.
• Remember shopping-cart contents and preferences.
• Measure website, advertising, and campaign performance.
• Conduct analytics and improve products, marketing, and customer experience.
• Send marketing communications when permitted by law.
• Administer promotions, loyalty programs, surveys, and events.
• Enforce our policies, terms, agreements, and legal rights.
• Comply with legal, regulatory, tax, judicial, and law-enforcement obligations.
• Protect customers, the Company, our service providers, and the public.
• Establish, exercise, or defend legal claims.
• Support a merger, acquisition, financing, reorganization, sale, or transfer of all or part of the business.

We may also use information for another purpose disclosed when the information is collected or with your consent.

3. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, software development kits, local storage, and similar technologies to:

• Operate essential store functions.
• Maintain shopping carts and checkout sessions.
• Remember preferences.
• Authenticate users.
• Prevent fraud and enhance security.
• Understand website traffic and usage.
• Measure advertising effectiveness.
• Personalize content and advertisements.
• Support marketing attribution.

Some cookies are required for the Services to function. Others may be used for analytics, personalization, or advertising, depending on your location and privacy choices.

You may control certain cookies through:

• Our cookie banner or privacy-preference tools.
• Your browser settings.
• Available opt-out links.
• The Your Privacy Choices page.

Blocking certain cookies may affect store functionality.

Shopify provides tools for cookie consent and data-sales opt-out settings, but those controls must be configured separately even when the store uses a manually written privacy policy.

4. Advertising and Analytics

We may use analytics, advertising, and social-media services, including services offered by Shopify, Meta, TikTok, Google, and other providers.

These providers may collect or receive information about your activities through cookies, pixels, device identifiers, and similar technologies. They may use that information to:

• Measure website and advertising activity.
• Attribute purchases or other actions to advertisements.
• Create or improve audiences.
• Personalize advertisements.
• Limit repeated advertisements.
• Detect fraud.
• Improve their services.

Depending on applicable law, certain advertising activities may be considered the “sale,” “sharing,” or use of personal information for targeted advertising, even when no money is exchanged for the information.

Where required, you may opt out through our Your Privacy Choices page, cookie controls, or a legally recognized browser-based opt-out signal.

5. Marketing Communications

We may send promotional emails or messages when you subscribe, provide consent, or when otherwise permitted by applicable law.

You may unsubscribe from marketing emails by selecting the unsubscribe link included in the communication.

Unsubscribing from marketing does not prevent us from sending non-promotional communications, such as:

• Order confirmations.
• Shipping notices.
• Account notices.
• Customer-service communications.
• Safety notices.
• Policy or legal notices.

Message and data rates may apply to text messages. Consent to marketing is not a condition of purchase unless expressly stated otherwise.

6. How We Disclose Personal Information

We may disclose personal information to the following categories of recipients:

Shopify

Our online store is hosted and operated using Shopify. Shopify processes personal information to provide store, checkout, payment, security, analytics, and related services.

Service Providers

We may disclose personal information to companies that perform services for us, including:

• Payment processing.
• Website hosting and e-commerce operations.
• Shipping, delivery, and fulfillment.
• Customer service.
• Email and communications.
• Advertising and marketing.
• Analytics.
• Fraud prevention.
• Cybersecurity.
• Accounting, tax, legal, and professional services.
• Data storage and cloud services.
• Product reviews and loyalty programs.

These providers may use information only as permitted by their agreements with us and applicable law.

Business and Marketing Partners

We may disclose information to advertising platforms, social-media companies, marketplaces, affiliates, and business partners when needed to provide services, measure performance, conduct marketing, or complete a transaction.

Legal and Safety Disclosures

We may disclose information when we reasonably believe disclosure is necessary to:

• Comply with law, regulation, subpoena, court order, or lawful government request.
• Protect legal rights or property.
• Investigate fraud, security incidents, or policy violations.
• Protect the safety of customers, employees, contractors, or the public.
• Establish, exercise, or defend a legal claim.

Business Transactions

Personal information may be disclosed or transferred in connection with:

• A merger.
• Acquisition.
• Financing.
• Reorganization.
• Bankruptcy.
• Sale of assets.
• Transfer of a business line.
• Corporate restructuring.

With Your Direction or Consent

We may disclose information when you direct us to do so or provide consent.

7. Sale, Sharing, and Targeted Advertising

We do not sell personal information for money in the ordinary meaning of the word “sell.”

However, our use of advertising, analytics, cookies, pixels, or Shopify-related network services may be treated as a sale, sharing, or targeted advertising under certain state privacy laws.

Where applicable, consumers may request to opt out by:

• Visiting our Your Privacy Choices page.
• Adjusting cookie preferences.
• Sending a request to info@bbkhomecandle.com.
• Using a legally recognized opt-out signal, such as Global Privacy Control, where required.

California law includes rights to know, delete, correct, opt out of sale or sharing, and receive equal treatment for exercising privacy rights.

8. Data Retention

We retain personal information for as long as reasonably necessary to:

• Complete transactions.
• Maintain customer accounts.
• Provide customer service.
• Meet tax, accounting, and recordkeeping requirements.
• Resolve disputes.
• Prevent fraud and abuse.
• Enforce agreements and policies.
• Protect legal rights.
• Comply with applicable law.

Retention periods vary depending on the type of information, the purpose for which it was collected, legal obligations, and operational requirements.

When information is no longer reasonably required, we may delete it, anonymize it, or retain it in a form that no longer identifies an individual.

9. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information.

No website, database, transmission method, or storage system can be guaranteed to be completely secure. You are responsible for protecting your account credentials and notifying us if you suspect unauthorized access.

The FTC recommends that businesses collect only information they need, protect retained information, dispose of it properly, and maintain a response plan for security incidents.

Florida law also requires covered entities to take reasonable measures to protect and secure certain personal information maintained electronically.

10. International Data Transfers

Our business is based in the United States, and our service providers may process personal information in the United States and other countries.

These locations may have privacy laws different from those in your jurisdiction. Where required, we or our providers use recognized legal mechanisms for international transfers.

By using the Services, your information may be transferred, stored, or processed outside your state, province, or country, subject to applicable law.

11. Your Privacy Rights

Depending on your place of residence and applicable law, you may have the right to:

• Confirm whether we process your personal information.
• Request access to personal information.
• Request correction of inaccurate information.
• Request deletion of personal information.
• Obtain a portable copy of certain information.
• Opt out of the sale or sharing of personal information.
• Opt out of targeted advertising.
• Withdraw consent when processing is based on consent.
• Restrict or object to certain processing.
• Appeal the denial of a privacy request.
• Receive equal service and pricing when exercising privacy rights.

These rights may be subject to exceptions, limitations, identity verification, and legal retention obligations.

We may deny or limit a request where permitted by law, including when information must be retained to complete a transaction, prevent fraud, comply with law, protect legal rights, or maintain necessary business records.

12. How to Submit a Privacy Request

To submit a request, contact us at:

Email: info@bbkhomecandle.com

Please include:

• Your full name.
• The email address or telephone number associated with your account or order.
• The type of request.
• Any information reasonably needed to identify the relevant records.

We may request additional information to verify your identity and protect against fraudulent requests.

You may use an authorized agent where permitted by law. We may require proof of authorization and may also verify your identity directly.

We will respond within the period required by applicable law.

13. Appeals

Where applicable law provides a right to appeal, you may appeal a denied privacy request by emailing:

info@bbkhomecandle.com

Use the subject line:

Privacy Request Appeal

Include the original request and the reason you believe the decision should be reconsidered.

14. Children’s Privacy

The Services are intended for a general audience and are not directed to children under 13 years of age.

We do not knowingly collect personal information directly from children under 13. If we learn that such information has been collected without appropriate parental authorization, we will take reasonable steps to delete it.

Parents or legal guardians may contact us at info@bbkhomecandle.com.

COPPA generally gives parents control over information collected online from children under 13.

15. Third-Party Websites and Services

The Services may contain links to third-party websites, applications, social-media platforms, payment providers, or other services.

We do not control and are not responsible for the privacy, security, accuracy, or practices of third parties. You should review their policies before providing personal information.

16. User-Generated Content

Product reviews, comments, photographs, social-media posts, or other content submitted for public display may be visible to other users.

Do not submit information that you do not want publicly available.

We may moderate or remove content in accordance with our Terms of Service and applicable law.

17. Changes to This Privacy Policy

We may update this Privacy Policy to reflect:

• Changes to our business.
• New products or services.
• Changes to Shopify or installed applications.
• New advertising or analytics technologies.
• Changes in legal or regulatory requirements.
• Operational or security improvements.

The revised policy will be posted on this page with an updated Last updated date.

Material changes may also be communicated by email, website notice, account notification, or another reasonable method when required by law.

Your continued use of the Services after the effective date of an updated policy is subject to applicable law.

18. Contact Us

For questions, complaints, privacy requests, or concerns regarding this Privacy Policy, contact:

BBK Home Candle Co.
A brand owned and operated by BBK Energy Solutions LLC
9990 Coconut Road, Suite 3502
Estero, Florida 34135
United States

Email: info@bbkhomecandle.com
Website: bbkhomecandle.com